Privacy Policy for Urban Tailor

Last Updated: November 02, 2025

Introduction

Urban Tailor ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App").

By using our App, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We collect the following personal information when you use our App:

• Phone Number: Required for authentication and account creation
• Name: Collected during profile setup to personalize your experience
• Email Address: Optional, collected if provided during profile setup
• Location Data: Precise and approximate location information when you grant location permissions
• Images and Photos: Images you upload, take with the camera, or select from your gallery

Automatically Collected Information

• Device Information: Device model, operating system version, unique device identifiers
• Usage Data: How you interact with the App, features used, time spent on the App
• Log Data: Technical information such as IP address, browser type, access times

Third-Party Information

• Payment Information: Processed securely through Razorpay (we do not store payment card details)
• Video Call Data: When using video calling features, audio and video data is transmitted through Agora RTC services

How We Use Your Information

We use the collected information for the following purposes:

1. Account Management: To create and manage your account, authenticate your identity
2. Service Delivery: To provide, maintain, and improve our tailoring services
3. Communication: To send you notifications, updates, and respond to your inquiries
4. Location Services: To provide location-based services and tailor recommendations
5. Image Processing: To handle and process images you upload for tailoring services
6. Video Calls: To enable video communication features with service providers
7. Payment Processing: To process payments securely through third-party payment providers
8. Analytics: To analyze App usage and improve user experience
9. Legal Compliance: To comply with applicable laws and regulations

Permissions We Use

Our App requires the following permissions:

Camera Permission

• Purpose: To allow you to take photos for tailoring services
• Usage: Images taken are uploaded to our servers and used to provide tailoring services
• Optional: You can deny this permission, but some features may be limited

Location Permissions (Fine and Coarse)

• Purpose: To provide location-based services, find nearby tailors, and improve service delivery
• Usage: Location data is used to match you with nearby service providers and optimize service routes
• Optional: You can deny location permissions, but location-based features will be unavailable

Storage Permissions

• Purpose: To access images from your device's gallery
• Usage: To allow you to select and upload images from your photo library
• Optional: You can deny this permission, but you'll need to take new photos instead

Notification Permission

• Purpose: To send you important updates, order status, and service notifications
• Usage: To keep you informed about your orders and important App updates
• Optional: You can disable notifications in your device settings

Data Storage and Security

Data Storage

Your personal information is stored securely using:

• Firebase Authentication: For secure user authentication
• Cloud Firestore: For storing user profiles and account information
• Firebase Storage: For storing images and media files

Security Measures

We implement appropriate technical and organizational security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Access controls and authentication

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Third-Party Services

Our App uses the following third-party services that may collect information:

Firebase Services (Google)

• Firebase Authentication: User authentication
• Cloud Firestore: Database storage
• Firebase Storage: File storage
• Firebase Cloud Messaging: Push notifications
• Privacy Policy: Google Privacy Policy

Agora RTC Engine

• Purpose: Video and audio calling features
• Privacy Policy: Agora Privacy Policy

Razorpay

• Purpose: Payment processing
• Privacy Policy: Razorpay Privacy Policy

These third-party services have their own privacy policies. We encourage you to read them carefully.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

1. Service Providers: With third-party service providers who assist us in operating the App (e.g., payment processors, cloud hosting)
2. Business Transfers: In connection with any merger, sale of assets, or acquisition
3. Legal Requirements: When required by law, legal process, or government request
4. Protection of Rights: To protect our rights, privacy, safety, or property, or that of our users
5. With Your Consent: When you have provided explicit consent

Your Rights and Choices

You have the following rights regarding your personal information:

1. Access: You can access your personal information through the App's profile section
2. Correction: You can update your information at any time through the App
3. Deletion: You can request deletion of your account and associated data by contacting us
4. Permission Control: You can revoke permissions at any time through your device settings
5. Opt-Out: You can opt-out of certain communications by adjusting notification settings

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

When you delete your account, we will delete or anonymize your personal information, subject to applicable legal retention requirements.

Children's Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have that information removed.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our App, you consent to the transfer of your information to these countries.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy in the App
• Updating the "Last Updated" date
• Sending you a notification (if required by law)

Your continued use of the App after any changes constitutes acceptance of the updated Privacy Policy.

Consent

By using our App, you consent to our Privacy Policy and agree to its terms.